Shipping policy
Effective Date: 6/30/2023
Thank you for shopping with Creative Genius Enterprises! We are committed to providing you with a seamless and reliable shopping experience. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your orders.
1. Order Processing Time
Orders are typically processed within 3 business days from the date of purchase. Processing times may vary depending on product availability, customization requirements, and order volume. We aim to fulfill orders as quickly as possible while maintaining quality standards.
2. Shipping Methods
We offer various shipping methods to accommodate your needs. During checkout, you can select your preferred shipping option. Shipping methods may include but are not limited to:
- Standard Shipping: Estimated delivery within 7-10 business days.
- Expedited Shipping: Estimated delivery within 3-5 business days.
- Overnight Shipping: Estimated delivery within 1 business days.
Shipping costs are calculated based on the shipping method selected, the destination address, and the total weight of the items in your order. You will be able to view shipping costs during the checkout process before finalizing your purchase.
3. Shipping Destinations
We offer shipping to destinations within North America. If you are located outside of this region and wish to place an order, please contact our customer support for assistance.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package's progress. You can also track your order by logging into your account on our website.
5. Delivery Times
Delivery times vary based on the selected shipping method, your location, and any unforeseen circumstances such as weather delays or public holidays. While we make every effort to meet estimated delivery times, we cannot guarantee specific delivery dates.
6. International Shipping
For international orders, please note that customs duties, taxes, and import fees may apply upon delivery. These fees are determined by the customs authorities in your country and are the responsibility of the recipient. We recommend checking with your local customs office for information on applicable fees.
7. Lost or Delayed Shipments
In the rare event that your order is lost or significantly delayed during transit, please contact our customer support team. We will work diligently to resolve the issue and ensure that you receive your order or a refund as appropriate.
8. Shipping Restrictions
We may impose restrictions on shipping to certain locations or countries due to regulatory or logistical reasons. If your shipping address falls under such restrictions, we will notify you and provide assistance in finding an alternative solution.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer support team at investments@gotcherllc.com.
Thank you for choosing Creative Genius Enterprises. We appreciate your trust and support, and we look forward to serving you.